Your privacy is a non-negotiable commitment at jjwan. This Policy explains exactly what personal data jjwan collects when you use jjwan.pro, how that data is used, who it may be shared with, and what rights you hold over your own information at all times.
Six principles that govern how jjwan handles every piece of your personal data
Every data transfer between your device and jjwan's servers is protected by 256-bit SSL encryption — the same standard used by Pakistan's largest commercial banks. Your personal details, payment data, and jjwan Login credentials are never transmitted in plain text under any circumstances.
jjwan does not sell, rent, or trade your personal data to any third party for marketing or advertising purposes. Your information is collected solely to operate and improve the jjwan platform and to meet the obligations of jjwan's international gaming licence.
jjwan collects only the personal data that is strictly necessary to operate the platform, process payments in PKR, verify your identity for KYC compliance, and deliver a safe gaming experience. We do not collect data beyond what is required for these defined purposes.
jjwan retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with jjwan's gaming licence obligations and applicable legal retention requirements. Data that is no longer required is securely deleted or anonymised.
Every jjwan player has clearly defined rights over their personal data, including the right to access, correct, and request deletion of their information. jjwan responds to all verified data rights requests within 30 days of receipt and without charge for standard requests.
All personal data processing on jjwan is conducted in accordance with the data protection requirements of jjwan's international gaming licence. Compliance is reviewed regularly by jjwan's internal compliance team and is subject to external audit as required by licence conditions.
This Privacy Policy is issued by the operator of the jjwan platform ("jjwan", "we", "us", "our"), an online gaming and sports betting service operating at jjwan.pro under an international gaming licence. jjwan is the data controller responsible for the personal information you provide when registering and using the jjwan platform.
jjwan is committed to protecting the privacy and security of all personal data entrusted to us by our players. This Policy sets out in plain, accessible terms what data we collect, why we collect it, how it is used, and what rights you have as a data subject. If you have any questions about this Policy or jjwan's data practices, please contact our support team using the details in Section 14.
Note: This Privacy Policy should be read alongside jjwan's Terms & Conditions and Responsible Gaming Policy, both of which are available at jjwan.pro. Together, these documents form the complete framework governing your use of the jjwan platform.
When you register a jjwan account, we collect the personal information necessary to create and maintain your account and to verify your identity in accordance with our KYC obligations. This includes:
To process deposits and withdrawals in Pakistani Rupees (PKR), jjwan collects and processes the following financial data:
jjwan automatically collects certain technical data when you access and use the platform, including your IP address, browser type and version, device type and operating system, session timestamps, pages visited, games played, bet histories, and in-app navigation patterns. This data is used to improve platform performance, detect fraud, and maintain the security of the jjwan service.
When you contact jjwan's support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. This data is retained for quality assurance, compliance, and dispute resolution purposes.
Where you use jjwan's responsible gaming tools — such as deposit limits, session time reminders, cooling-off periods, or self-exclusion — we record those settings and preferences. This data is treated with heightened sensitivity and is used exclusively to enforce your responsible gaming choices and to fulfil jjwan's obligations under its gaming licence.
jjwan collects personal data through the following methods:
jjwan uses the personal data it collects for the following defined purposes only:
Marketing Communications: jjwan will only send you promotional emails or push notifications if you have explicitly opted in to receive them during registration or via your account settings. You may withdraw your marketing consent at any time by updating your account preferences or contacting jjwan support. Withdrawal of marketing consent does not affect jjwan's ability to send you transactional and account-related communications.
jjwan processes your personal data on the following legal grounds:
jjwan does not sell or rent your personal data to any third party. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
Important: jjwan strictly prohibits the sale, rental, or commercial transfer of player personal data to advertising networks, data brokers, or marketing aggregators. Any request purporting to be from jjwan asking you to confirm personal data via a third-party channel should be treated as fraudulent and reported to jjwan support immediately.
jjwan uses cookies and similar tracking technologies on the platform. These fall into the following categories:
You may manage non-essential cookie preferences through the cookie settings panel accessible within the jjwan platform. You may also configure your browser to refuse or delete cookies, though doing so may affect the functionality of certain platform features. Strictly necessary cookies cannot be disabled without impairing your ability to use the jjwan service.
jjwan retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymised:
jjwan implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include industry-standard 256-bit SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, strict role-based access controls limiting employee access to personal data on a need-to-know basis, regular independent security audits and penetration testing, and real-time intrusion detection and monitoring systems.
While jjwan takes every reasonable precaution to secure your data, no digital system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jjwan will notify affected players and relevant regulatory authorities in accordance with its obligations under applicable law and its gaming licence conditions.
Your Role in Security: You play an important part in keeping your data secure. Always use a strong, unique password for your jjwan Login, enable two-factor authentication where available, and never share your account credentials with anyone. Contact jjwan support immediately if you suspect unauthorised access to your account.
As a jjwan player, you hold the following rights over your personal data. To exercise any of these rights, contact jjwan's support team via live chat or email. jjwan will respond to all verified requests within 30 days at no charge for standard requests.
You have the right to request a copy of all personal data jjwan holds about you, along with information about how that data is being used and with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data jjwan holds about you. Certain data corrections may require documentary evidence.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jjwan's legal retention obligations under its gaming licence.
You have the right to request that jjwan restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
You have the right to receive a copy of the personal data you provided to jjwan in a structured, commonly used, machine-readable format, and to request its transfer to another service provider where technically feasible.
You have the right to object to jjwan's processing of your personal data where that processing is based on legitimate interests, including the right to opt out of direct marketing communications at any time.
The jjwan platform is strictly intended for individuals aged 21 years and above. jjwan does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the jjwan account registration and KYC process.
Strictly 21+ only. If jjwan becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, that account will be immediately closed and all associated data will be deleted in accordance with applicable law. If you are a parent or guardian and believe your child has registered a jjwan account, please contact our support team immediately.
As an internationally licensed gaming operator, jjwan may process and store personal data on servers located outside of Pakistan. Where personal data is transferred to countries that may not provide the same level of data protection as Pakistan, jjwan implements appropriate safeguards to ensure your data remains protected to a standard consistent with this Policy and jjwan's gaming licence requirements.
Such safeguards may include standard contractual clauses with data recipients, data processing agreements with cloud and infrastructure providers, and technical security measures applied consistently across all data processing locations. By using the jjwan platform, you acknowledge that your personal data may be transferred and processed outside Pakistan in accordance with this Policy.
jjwan reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or the services we offer. When material changes are made, jjwan will notify you via email to your registered address or via a prominent notice on the platform, and will update the effective date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how jjwan is protecting your personal data. Your continued use of the jjwan platform following any published update constitutes your acknowledgement of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about jjwan's data practices, please contact our support team through the following channels:
jjwan will acknowledge all privacy-related requests within 72 hours and aims to resolve them fully within 30 days. For complaints that cannot be resolved through jjwan's internal process, you may escalate to the relevant supervisory authority under jjwan's applicable gaming licence jurisdiction.
Your data is protected, your transactions are secure, and your privacy is respected — every time you play on jjwan. Teen Patti, cricket betting, live casino, and premium slots, all in PKR. 21+ only.
21+ only. Gambling involves financial risk. Please play responsibly. jjwan operates under an international gaming licence.